Pricing
Pick the size that fits your community.
Flat monthly pricing tied to total members, with quarterly and annual discounts when you commit longer. No per-feature gating — every plan ships with the same MemberDex feature set.
Starter
Up to 25 members
$20/mo
Billed monthly
- Branded iOS app
- Unlimited custom fields
- CSV import & bulk invites
- Audit log & backups
Small Community
Up to 60 members
$40/mo
Billed monthly
- Everything in Starter
- 60-day Activity history
- Email support
Most popular
Growing Community
Up to 100 members
$60/mo
Billed monthly
- Everything in Small
- Priority email support
- Advanced reporting
Established
Up to 150 members
$80/mo
Billed monthly
- Everything in Growing
- TOTP MFA for admins
- Multi-admin permissions
Large Community
Up to 200 members
$100/mo
Billed monthly
- Everything in Established
- Higher invite rate limits
- Onboarding session included
Network
Up to 500 members
$200/mo
Billed monthly
- Everything in Large
- Concierge onboarding
- Same-day support response
5% off
Quarterly billing
10% off
Annual billing
5% off
Refer a community
Included in every plan
Same product, different ceiling.
We don't gate features by tier. Every plan ships with the same admin tools, mobile app, and security posture. The only thing that changes between plans is how many members you can have at once.
| Feature | Included | Notes |
|---|---|---|
| Branded iOS app | ✓ | Your logo, your colors, your community page. |
| Member directory & search | ✓ | Sortable, filterable, and offline-cached. |
| Tap-to-call, text, email, navigate | ✓ | One-tap contact actions on every profile. |
| Custom fields | ✓ | Unlimited custom fields with type validation. |
| CSV import preview / apply | ✓ | Diff before commit, no surprises. |
| Bulk invites & resend | ✓ | Subject to per-community rate limits. |
| Activity audit log | ✓ | Every admin action recorded with timestamp. |
| Community backup & restore | ✓ | Download your community as a zip anytime. |
| CSV export of members | ✓ | Stream up to 250,000 rows. |
| TOTP multi-factor auth | ✓ | Per-admin opt-in with brute-force lockout. |
| Strong password policy | ✓ | 12+ chars, breach-list checked. |
| HTTPS / TLS in transit | ✓ | Modern ciphers, HSTS in production. |
| Customer billing portal | ✓ | Stripe-hosted card management & invoices. |
Pricing FAQ
Money questions, answered.
What's the setup fee for?
A one-time $300 fee covers the work we do at your kickoff: provisioning your community, importing your initial member list (if you'd like help), branding configuration, an onboarding walkthrough, and reserving your community ID. It's billed once, when your community goes live.
What counts as a "member"?
Active member profiles in your directory plus invited-but-not-yet-accepted invitations. Soft-deactivated members are not counted. Admin accounts are members too if they appear in the directory; they don't count separately.
When am I billed?
The setup fee invoice goes out at provisioning. Subscription billing starts when we activate your subscription (typically right after onboarding) and renews on the same calendar day each period. You'll always have an invoice in your customer portal.
How do quarterly and annual discounts work?
Pay every three months and we apply 5% off; pay annually and we apply 10% off. The discount is applied to the recurring price. The setup fee is a one-time charge and isn't discounted by billing period.
What's the referral discount?
If you refer another community that subscribes, you both get an additional 5% off your recurring invoice for as long as both communities remain active. Only one referral discount applies per community — it doesn't stack with itself, but it does stack on top of quarterly or annual savings.
Can I downgrade or upgrade?
Yes. Move between any of the six plans at any time. Upgrades take effect immediately; downgrades require you to be under the new plan's member limit. Stripe pro-rates the change.
Do you offer refunds?
If you cancel within 30 days of activation and tell us why, we'll refund the most recent subscription payment. The setup fee is non-refundable once provisioning is complete.
How are taxes handled?
All listed prices are pre-tax USD. Stripe applies sales tax or VAT where required by the billing address on your account. Your invoices break out the tax line clearly.
Do you accept ACH or bank transfers?
Standard plans run on credit/debit card via Stripe. For larger or annual commitments we can arrange ACH or invoiced bank transfer — just ask.
What happens if I exceed my member limit?
We hold the limit firmly: new invites and additions are blocked with a clear "MEMBER_LIMIT_REACHED" message until you upgrade or remove members. Existing members remain unaffected.
Pick a plan and let's get you live.
Onboarding usually takes a single afternoon. Most communities are up and running before the next monthly newsletter goes out.